Service and Repair
We at Exciting Windows are committed to providing the highest level of service and quality possible. We carefully select the products we offer to assure many years of trouble free enjoyment. But, even the finest made products require occasional service to maximize the potential lifetime of the product. Below are our policies for repair and service for most situations.
On-site repairs will be performed free of charge for a period of five years from the date of purchase for products purchased from Exciting Windows by Verticals Etc. This warranty service includes normal wear and tear, manufacturer or installation defects. Damage caused by non-intended use, water damage or other outside interference may incur charges. Not all problems will be able to be fixed on-site, some products may need to be repaired by the manufacturer, please call and discuss your problem with us.
After five years from purchase or for products purchased elsewhere, a service trip charge and nominal repair charge will apply. See chart below for trip charges, and common repairs and their costs. Not all problems will be able to be fixed on-site, some products may need to be repaired by the manufacturer, please call and discuss your problem with us. Obviously you are always welcome to bring the shade to us.
Repairs Performed in Our Repair Facility
Products purchased from Exciting Windows will be repaired free of charge for a period of ten years when the product is brought by the consumer to our North Hampton showroom. After ten years from the date of purchase charges according to the chart below will apply. Most repairs will be completed within two weeks.
Products purchased elsewhere will be repaired according to the price chart below. Most repairs will be completed within two weeks.
|within 30 miles of North Hampton||$85.00|
|30-60 miles from North Hampton||$125.00|
|Over 60 miles from North Hampton||Call for estimate|
|Common Repair Charges|
|Honeycomb/pleated shade re-string||$18 per string|
|Honeycomb shade, replace cord lock||$39|
|Replace Continuous cord||$15|
|Wood or metal blind restring||$25 per string|
|Wood or metal blind ladder replacement||$25 per ladder|
|Cut down shade in width||$25 per cut|
|Replace cordless shade spring motor||$75|
|Replace retractable cord mechanism||$55|