1. Customers are never required to come to the store before setting an at-home appointment.
2. There is never a consulting fee.
3. There is never a measuring fee.
4. “Installation to Perfection” is always included.
5. Customers are never responsible for mistakes in measuring, fabrication, or installation.
6. Your consultant will call to confirm your appointment within 24 hour after your request. During the call your consultant will ask about your ideas, decor, and budget.
7. On the first visit, your experienced and trained consultant will take measurements and write orders.
8. Your consultant will bring hundreds of styles, products, and colors on the first trip. Our goal: To select just the right look for your home.
9. Your consultant will quote you a final cost so you will know exactly what to expect.
10. Your consultant is experienced, trained, and certified on all window coverings products – not only blinds, shadings, and shutters, but also draperies, valances, swags, and fabric products.
11. All products are custom fabricated or tailored for your window; our products are never “ready-made” or off-the-shelf.
12. Your consultant will ask about your budget, and suggest ideas that will fulfill or exceed your expectations.
13. Your consultant will consider other furnishings and styling in your home and ensure that your window fashions enhance the overall beauty of your rooms. You will be proud to invite friends and neighbors to see the result.
14. Your consultant will consider other rooms and your long term plans for products we do not sell, just to be sure that your solution today will coordinate with other decorating plans in the future.
15. You will receive a written price guarantee, assuring you will never pay less for identical products and service.
16. You will receive a written guarantee assuring high standards of quality and craftsmanship.
17. You will receive a written 10-year Product Performance Guarantee for every recommended window treatment solution.
18. You will receive a written guarantee that your decorating consultant and your installation technician will arrive on time as scheduled.
19. We are proud to provide you a copy of our customer Mission Statement and Customer Service Goals, along with our written Code of Ethics.
20. We have excellent finance plans with flexibility to fit your needs on approved credit.
21. In most cases “90 Days same as cash” plans are available.